1. Return Window

You can return any product within 30 days of receiving your order. This policy applies to all cases sold on our website, including Samsung Galaxy A55 5G Cases, Samsung Galaxy Z Flip 5 Cases, and Samsung Galaxy Z Fold 5 Cases.

2. Eligibility for Return

To be eligible for a return, your item must meet the following conditions:

  • It must be unused, undamaged, and in its original packaging.
  • It must be returned with the original proof of purchase (order confirmation email or receipt).
  • If the product is defective or damaged upon arrival, please contact us immediately to resolve the issue.

3. How to Return

To initiate a return, follow these simple steps:

  1. Contact our customer service team at admin@hiloka.xyz with your order number and the reason for the return.
  2. Our team will guide you through the return process and provide you with a return shipping label (if applicable).
  3. Pack the item securely, ensuring it’s in its original condition and packaging.
  4. Send the item back to us using the provided return label.

4. Refund Process

Once your returned item is received and inspected, we will process your refund. Please note the following:

  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable, and you will be responsible for return shipping costs unless the return is due to a defect or error on our part.
  • Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

5. Exchanges

If you need to exchange a product for a different model or color, please follow the return process and place a new order for the desired item. We do not offer direct exchanges, but we will refund the original item once it’s returned.

6. Defective or Damaged Items

If your product arrives damaged or defective, please notify us within 7 days of receiving the item. We will assist you with a replacement or a full refund, including return shipping costs.

7. Non-returnable Items

For hygiene and safety reasons, open or used cases may not be eligible for return unless defective. Please double-check your order before confirming to ensure you’ve selected the correct product.

8. Contact Us

If you have any questions or concerns about our return policy, feel free to contact us at admin@hiloka.xyz. Our customer service team is always ready to assist you!