1. Product Warranty Coverage

All products sold on Hiloka.xyz come with a limited warranty that covers any manufacturing defects in materials or workmanship. This warranty applies to the following Samsung Galaxy cases:

  • Samsung Galaxy A55 5G Cases
  • Samsung Galaxy Z Flip 5 Cases
  • Samsung Galaxy Z Fold 5 Cases

Our warranty covers:

  • Defects in material or workmanship.
  • Malfunctions that occur under normal usage conditions.
  • Cases that do not fit properly due to manufacturing errors.

2. Warranty Duration

The warranty period for our cases is 12 months from the date of purchase. During this period, if you experience any issues with your case due to defects in materials or workmanship, you are eligible for a replacement or refund.

3. Warranty Exclusions

The warranty does not cover:

  • Damage caused by misuse, neglect, accidents, or improper care.
  • Wear and tear from normal use (e.g., scratches, discoloration, fading).
  • Damage from water, fire, or other external factors.
  • Products that have been altered, modified, or repaired by unauthorized personnel.
  • Cases that have been used with other non-recommended accessories or devices.

4. How to Request Warranty Service

To request warranty service, please follow these steps:

  1. Contact Us: Reach out to our customer service team at admin@hiloka.xyz with your order number, a description of the issue, and clear photos of the defect or damage.
  2. Return Process: Once we verify the issue, we will guide you through the return or exchange process. Please ensure that the product is returned in its original packaging (if possible) to prevent any further damage during transit.
  3. Replacement/Refund: If your product is eligible for a warranty claim, we will offer a replacement of the same item (subject to availability) or a full refund based on your preference.

5. Processing Time

Once we receive your returned item, please allow up to 7-10 business days for us to process your warranty claim. If a replacement is issued, we will ship your new product promptly.

6. Shipping Costs

  • Return Shipping: Customers are responsible for the shipping costs associated with returning the product to us. We recommend using a trackable shipping service to ensure your item reaches us safely.
  • Replacement Shipping: If the warranty claim is approved, we will cover the shipping costs to send you the replacement product.

7. Contact Us

If you have any questions or need assistance with your warranty claim, please don’t hesitate to reach out to our customer service team at:

We are here to help and ensure that your shopping experience is as smooth and enjoyable as possible.